Overview
Título del trabajo: Contact Center Reporting Analyst
Compañía: Nestlé
Descripción de funciones: Position Snapshot
Nestlé Business Services LATAM | Asunción, Paraguay.
Integrated Marketing Services / Contact Center Reporting Analyst
Available Shift: Monday to Friday from 09:00 a 19:00
Nestlé Business Services is looking for extraordinary people to join our world-class team.
In Paraguay we are two Nestlé units:
Nestlé Paraguay is the unit in charge of importing and distributing of all our 1# brands and they have been in the market for 23 years.
On the other hand, we are Nestlé Business Services Asunción, the Nestlé service center. We’ve been in the market since 2018. We provide Backoffice services as Supply Chain, Financial, HR, and Digital & Social Media to all Nestlé in LATAM from México down the map. Our clients are our colleagues.
We are a multicultural and diverse team of professionals. We are passionate about driving continuous improvement of processes with colleagues across the world. We care about delivering high quality services to support business agility and digital innovation.
If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining Nestlé Business Services!
Position Summary
Responsible for elaborating Voice of Consumer reports for all the business units on a weekly and monthly basis, or when requested by the market, which then requires a profound analysis in order to promptly identify consumer issues/behaviours/tendencies that have to be reported inmediately to the market with specific insights. In addition, ensure that all reports are replicating accurate data, as well as identify opportunities for improvement with current reports or new reports that need to be developed to generate operational efficiency.
A day in the life of…
– Elaborate voice of consumer reports
– Analyzing, controlling and tracking the Voice of Consumer reports for all the business units within the contact centers scope.
– Liase with areas of support to improve or develop reports in Power BI.
– Ensure that data replicated in reports is accurate.
– Monitor and identify issues/crisis/tendencies to send early alerts report.
– Present insights extracted from monthly VOC reports.
– Perform database extraction and loading for Power BI reports.
– Communicate and network at all times to ensure smooth flow of operations.
– Actively participate in training and other learning opportunities to expand knowledge of processes across all markets in scope.
– Analyze the issues detected in VOC reports to propose operational solutions.
What will make you successful
– Ability to analyze, identify and report detected issues/crisis/tendencias in a practical, comprehensible and profesional manner to ensure the market can make strategic decisiones based on the insights presented.
– Experience in Consumer Services.
– Demonstrate excellent organizational skills, with an ability to prioritize urgent tasks.
– Communication, negotiation and problem solving skills.
– Have good relationships and communication with clients and the team.
– Sense of urgency.
– Capable to work well independently and in a team environment.
– Have an analytical way of thinking to find the root cause of problems.
Position Snapshot
Nestlé Business Services LATAM | Asunción, Paraguay.
Integrated Marketing Services / Contact Center Reporting Analyst
Available Shift: Monday to Friday from 09:00 a 19:00
Nestlé Business Services is looking for extraordinary people to join our world-class team.
In Paraguay we are two Nestlé units:
Nestlé Paraguay is the unit in charge of importing and distributing of all our 1# brands and they have been in the market for 23 years.
On the other hand, we are Nestlé Business Services Asunción, the Nestlé service center. We’ve been in the market since 2018. We provide Backoffice services as Supply Chain, Financial, HR, and Digital & Social Media to all Nestlé in LATAM from México down the map. Our clients are our colleagues.
We are a multicultural and diverse team of professionals. We are passionate about driving continuous improvement of processes with colleagues across the world. We care about delivering high quality services to support business agility and digital innovation.
If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining Nestlé Business Services!
Position Summary
Responsible for elaborating Voice of Consumer reports for all the business units on a weekly and monthly basis, or when requested by the market, which then requires a profound analysis in order to promptly identify consumer issues/behaviours/tendencies that have to be reported inmediately to the market with specific insights. In addition, ensure that all reports are replicating accurate data, as well as identify opportunities for improvement with current reports or new reports that need to be developed to generate operational efficiency.
A day in the life of…
– Elaborate voice of consumer reports
– Analyzing, controlling and tracking the Voice of Consumer reports for all the business units within the contact centers scope.
– Liase with areas of support to improve or develop reports in Power BI.
– Ensure that data replicated in reports is accurate.
– Monitor and identify issues/crisis/tendencies to send early alerts report.
– Present insights extracted from monthly VOC reports.
– Perform database extraction and loading for Power BI reports.
– Communicate and network at all times to ensure smooth flow of operations.
– Actively participate in training and other learning opportunities to expand knowledge of processes across all markets in scope.
– Analyze the issues detected in VOC reports to propose operational solutions.
What will make you successful
– Ability to analyze, identify and report detected issues/crisis/tendencias in a practical, comprehensible and profesional manner to ensure the market can make strategic decisiones based on the insights presented.
– Experience in Consumer Services.
– Demonstrate excellent organizational skills, with an ability to prioritize urgent tasks.
– Communication, negotiation and problem solving skills.
– Have good relationships and communication with clients and the team.
– Sense of urgency.
– Capable to work well independently and in a team environment.
– Have an analytical way of thinking to find the root cause of problems.
Asunción, PY, 1749
Asunción, PY, 1749
Ubicación: Asunción
Fecha del trabajo: Thu, 16 Nov 2023 02:38:04 GMT
