Overview

Título del trabajo

Customer Care Administrator

Compañía

Compañía: Emerson

Descripción de funciones

Descripción de funciones: Job Description:The Customer Care Administrator will be part of a team that provides outstanding customer care experience as Emerson’s frontline representative. This role is primarily responsible in handling customer contact inquiries and provide appropriate resolution, through the customer’s preferred and available communication channels. This role is vital in shaping customer’s first impression on Emerson, as one company: its mission and core values. This role is the voice of the customer and face of Emerson to ensure improving customer experience, and make Emerson, easy to do business with.In this Role, Your Responsibilities Will Be:

  • Respond, log, and monitor customer chats, calls, and e-mails in our business systems.
  • Validate customer information and product inquiries, including its levels, classification and tiering.
  • Route inquiries to correct contact or allocates Requests/Tasks/Emails to appropriate support.
  • Log/Record inquiries and new customers in the system, including records updating like request for address book set-up.
  • Handle online store support – from collecting and verifying customer information, recording/registering them, walking them through using the store and submitting request to the appropriate group (ITSS, CVDH etc.)
  • Participate in projects related to process and quality improvement by hearing the voice of the customers (VOC) in their day-to-day interaction.
  • Perform other duties as required.

Who You Are:You anticipate customer needs and provide services that are beyond customer expectations, use customer insights to drive and guide the development of new offerings and serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You quickly and decisively take action in fast changing, unpredictable situations, also show a tremendous amount of initiative in tough situation. You are exceptional at spotting and seizing opportunities and work cooperatively with others across the organization to achieve shared objectives. You learn quickly when facing new situations and you focus on the highest priorities and set aside less critical tasks.For This Role, You Will Need:

  • Experience: at least 1 year of customer service experience.
  • Solid prioritizing and organizational skills along with being a self-starter.
  • Solid keyboard skills and a strong proficiency for using Windows & MS Office applications is a must.
  • Portuguese/ English/ Spanish Advanced level
  • Willing to work on flexible shift schedule based on business needs.

Preferred Qualifications that Set You Apart:

  • Experience dealing with customers via phone, chat and email systems.
  • Prior experience interacting with customers, along with data entry experience.
  • Education: University degree or currently studying.
  • Technical Skills: Proficiency in using order management software such as Oracle and CRM.
  • Attention to Detail: Being meticulous in handling customer’s inquiries, maintaining records, and resolving any discrepancies, questions, or requests to keep customers happy and ensure an excellent customer experience.
  • Organizational Skills: Ability to handle multiple tasks at once and meet KPIs such as SLAs, FCR.

Our Offer To You:We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs) and career growth focus and many more.Commitment with Diversity and Equal OpportunityEmerson is committed to its core values and believes in respecting DE&I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality.At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:

  • Black Employee Alliance
  • Diverse Abilities
  • HOPE
  • LGTBIQ + Allies CR
  • Costa Rica SOMOS
  • Mosaic
  • Women’s Impact Network

At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and cutting-edge technologies has positioned us as a leader in the world of automation solutions and engineering.We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to tackle sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.Tomorrow Reimagined:About Us:Our Commitment to Our PeopleAt Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems – for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.Accessibility Assistance or AccommodationIf you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!No calls or agencies please.

Ubicación

Ubicación: Escazú, San José

Fecha del trabajo

Fecha del trabajo: Sun, 09 Jun 2024 01:17:56 GMT