Overview
Título del trabajo
Danish Customer Service Advisor
Compañía
Compañía: Recruit4.work
Descripción de funciones
Descripción de funciones: Thinking about moving abroad? Take a look at Barcelona where there is a lot to do and experience. You will be able to visit a good number of museums, the Barcelona Cathedral and the Sagrada Familia. You can experience the culture and maybe even learn Catalan or Spanish. All of this is possible while working for one of the biggest companies in communication. Want to take the next step and start this new adventure? Take a look at this job position!As a Customer Service Advisor, your primary responsibility will be to provide top-notch support to customers, addressing both technical and administrative inquiries through telephone, chat, and email. This includes assisting customers with installations and configuring their terminals or online payment solutions, troubleshooting reported issues and maintaining strong customer relationships.Profile
- Fluent in Danish (Level C2)
- Working proficiency in English
- Experience in a call centre
- Strong communication and social skills
- Positive attitude towards changes
- Team-player mentality
- Strong listening skills
- Service-oriented approach
- Ability to handle conflicts constructively
Daily tasks
- Blocking lost/stolen credit and debit cards
- You will handle inquiries from credit card holders and ensure the security and protection of credit card information
- Identity verification, answering questions and explaining any steps are among your core duties
- Checking temporarily blocked cards for transactions and permanently blocking or unblocking the credit card
- Handling claims files
Benefits
- Paid training
- Free Spanish lessons (once a week)
- Unique, atmospheric, people-oriented call centre, with a good dose of fun
- Market-based basic salary with the possibility of a bonus
- Employee benefits such as meal cards, transport cards and private insurance
- 4 company outings per year
- Free fruit and coffee
- Growth opportunities
LocationBarcelona, SpainAt Recruit4Work, we are a premier staffing and recruitment agency dedicated to connecting employers with top talent across various industries. We offer customized recruitment solutions, including permanent, temporary, contract, and executive staffing. With a focus on quality and efficiency, we utilize advanced technology and a client-centric approach to ensure the best matches for both businesses and job seekers. Our services extend internationally, providing comprehensive support for local and global recruitment needs. For more information, visit our website at
Ubicación
Ubicación: Barcelona