Overview

Título del trabajo

Sales Associate (Base + Comm) San Juan

Compañía

Compañía: Sears

Descripción de funciones

Descripción de funciones: BusinessTransformco Stores – Sears HourlyJob DescriptionJobs in this category are responsible for: selling and servicing customers within one or more departments, including Hardware, Lawn & Garden, Electronics, Cosmetics & Fragrance, Footwear and Fine Jewelry; maintaining knowledge of products and using this knowledge to assist and educate customers on options available; providing customer assistance; and delivering a positive customer shopping experience. In general, pay for jobs in this category is based on a fixed hourly rate of pay plus potential commissions based on sales; however, the compensation structure may vary by department or store.Requisition ID1017924BREmployment CategoryRegular, Part-timeResponsibilities/Skills/Experience RequirementsJOB DUTIES/RESPONSIBILITIES:

  • Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices

and guidelines to identify customer needs and provide appropriate solutions * Meets or exceeds associate performance standards consistently

  • Understands website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
  • Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs
  • Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities)
  • Processes customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with

authorized procedures * Completes required training in the expected timeframe, and participates in ongoing learning opportunities

  • Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate

merchandise, assist customers, answer phones and ring register) * Maintains merchandise standards and ready all day standards within assigned departments, including replenishment andhousekeeping for associates in all departments (and ad set up/take down for associates in Home Appliances, Fine Jewelry and
Footwear; pad set up for associates in Home Improvement) * Takes ownership for providing excellent customer experience and attends to other customer needs, including merchandiseretrieval and assistance with merchandise handling * Works on ready all day standards and merchandise support tasks (e.g., fitting room maintenance, straightening merchandise)when not assisting customers * Executes consistent operational and selling processes (e.g., credit application process, ratchet repair program)

  • Educates customers on the Satisfaction Guaranteed return policy
  • Assists in resolving customer issues
  • Adheres to merchandise protection standards
  • Constantly monitors customer flow for purposes of customer assistance and store security
  • Uses basic internet navigation to access and print information and reports
  • Performs other duties as assigned

REQUIRED SKILLS:

  • Basic reading, arithmetic, and writing and oral communication skills
  • Basic Internet navigation skills
  • Working while standing for long periods of time
  • Reaching, stretching, grabbing, pushing, lifting, holding, twisting, bending, turning, walking, shifting, and engaging in other physical movements required by the job
  • Lifting and holding up to 50 pounds, bulky and large-sized merchandise

PREFERRED SKILLS:

  • Sales experience
  • Knowledge of offered products and services

JOB REQUIREMENTS:

  • 16 years of age or older

Job FunctionSalesStore/Unit01905Job Code (LT)FL0801: Consultative Sales Trainee – CWork-In Postal Code00918EEO/EOE FooterEqual Opportunity Employer / Disability / Vet.Posting Tags#SearsRetailStoresCareerBuilder Tag#CBCompany BrandSears StoresCompensation RangeN/AAdditional Compensation ExplanationN/A

Ubicación

Ubicación: San Juan, PR

Fecha del trabajo

Fecha del trabajo: Sat, 15 Jun 2024 22:44:15 GMT