Overview
Título del trabajo: Team Leader Service Improvement & Design
Compañía: City Of Kingston, Au
Descripción de funciones: Lead service improvement initiatives across multiple Council functions, embedding our customers at the very centre of service design and deliveryJoin a newly established department, a high performing leadership team and continue to build on our positive workplace cultureFlexible working options availableFull time permanent position based in CheltenhamBand 8, $118,633 to $133,067 per annum plus superannuationAbout usKingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.A diverse, dynamic community where we all share a sustainable, safe, attractive environment and a thriving economy. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne’s CBD. We employ over 1,450 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children’s services, sport and recreation, health, parks and gardens, planning, arts and management.The newly created Customer Experience and Corporate Performance department consists of four teams – Customer Channels, Corporate Planning & Performance, Councillor and Customer Relations and Service Improvement & Design.The City of Kingston is embedding a robust approach to enhancing our services to be effective, efficient and customer centric to meet community needs now and into the future. The Service Improvement and Design Team will lead this work by partnering across the organisation to facilitate customer and organisational improvement opportunities, driving a culture of continuous improvement and innovation.The roleWe are seeking a Service Improvement and Design Team Leader to the Customer Experience and Corporate Performance Department. Reporting to the Manager, Customer Experience and Corporate Performance, this new role has been designed to enhance a range of council services by increasing effectiveness, efficiency and customer centricity. Key functions of the role include:Leading the Service Improvement and Design TeamApplying project and change management skills and methodologies to service design projectsFacilitating a Customer First culture through the principles and practices of human centred designDeveloping customer strategy, policies and processes About youYou will have:A relevant qualification in service design, human-centred design, business or a related discipline and 3 to 5 years of relevant experience.Ability to lead a multi-disciplinary team to committed to designing and implementing customer focused improvementsA range of effective change management methods for partnering org wide to realise CX improvementsExperience in data analytics and visualisation with the ability to produce actionable insights.What we can offerThis is a full-time permanent position.As an employee of the City of Kingston you will be part of an inclusive culture and have access to ongoing professional development and a range of employee benefits designed to promote a positive work/life balance including flexible working arrangements, wellbeing initiatives, discounted gym membership, social club events, paid parental leave, salary packaging, study/development assistance, employee assistance program (EAP) and discounted health insurance. Full time employees also have access to a planned day off every four weeks.How to ApplyIf you have the skills, abilities and attitude to take on this position click on the Apply button to submit your application. If you require further information after reviewing the position description available to download below, please contact Amanda Rigby, Manager Customer Experience and Corporate Performance on 1300 653 356 or Council welcomes applications from all backgrounds, identities, and experiences including Aboriginal and/or Torres Strait Islander peoples, Women, those identifies as part of LGBTIQA+ communities, culturally and linguistically diverse persons, and persons with a disability.To be considered for the role all applications must be submitted via our Careers recruitment portal. Mandatory Requirements Essential : Are you willing to undertake a Working with Children Check? Please note, you will need to organise and pay for this if you are successful in progressing to the pre-employment stage of the recruitment process for this position. If you already have a Working with Children Check you will be required to add the City of Kingston as an employer if you are successful for this position.Essential : Do you hold the qualifications required in the position outlined in the position description? Contact Closing Date Position Description PD – 3102 – Team Leader Service Improvement and Design – October 2023.pdf Please note that this position will close at 11:59pm on the closing date.If you require any assistance with your application, please contact our People Support Team. Candidate information will be kept confidential and for future use unless advised.
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Ubicación: Puerto Rico, Pando
Fecha del trabajo: Sat, 28 Oct 2023 22:33:34 GMT
